Shipping policy
GLOW RESTORE™ Shipping Policy — Draft for Review
Do not publish this draft until every bracketed field has been replaced with accurate operational information. This is a working draft, not legal advice. The business must verify that the final version accurately reflects its fulfilment, delivery, tax, customs and consumer-law obligations.
United Kingdom Delivery
GLOW RESTORE™ currently offers free standard delivery for orders delivered to addresses in the United Kingdom, subject to the availability shown at checkout.
Processing and Delivery Times
Orders are prepared for dispatch within [INSERT CONFIRMED PROCESSING TIME] business days after payment has been accepted. Once dispatched, the estimated delivery timeframe is [INSERT CONFIRMED UK TRANSIT TIME] business days.
Delivery estimates are provided as guidance only. They can vary because of carrier capacity, customs processing, public holidays, weather conditions, or other circumstances outside our reasonable control. The delivery option and any available estimated delivery information are shown at checkout before you complete your order.
Order Tracking
Where tracking is available, we will send the tracking details to the email address supplied with your order once the parcel has been dispatched. Please check your spam or junk folder if you do not receive an email.
Delivery Address
Please ensure that your delivery address is complete and accurate before placing an order. We are unable to guarantee delivery where an incorrect or incomplete address has been provided.
Customs, Duties and Taxes
Any applicable charges are shown or communicated at checkout where available. [INSERT THE CONFIRMED CUSTOMS/DUTIES POSITION FOR UK ORDERS.]
Delivery Issues
If your order has not arrived within the stated delivery timeframe, please contact us at [INSERT CUSTOMER SUPPORT EMAIL] with your order number and delivery address. We will review the delivery status with the fulfilment partner or carrier.
Returns
For information about returns, cancellations and refunds, please refer to our Return and Refund Policy. Our return rules are configured separately in Shopify.
Contact
Business name: [INSERT LEGAL BUSINESS NAME]
Business address: [INSERT CUSTOMER-FACING BUSINESS ADDRESS]
Customer support email: [INSERT CUSTOMER SUPPORT EMAIL]
Last updated: [INSERT DATE]
Operational checklist before publication
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Required item
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Status
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Confirmed processing time from Zendrop/fulfilment provider
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Pending
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Confirmed UK transit time
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Pending
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Customer-facing contact email
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Pending
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Customer-facing business address
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Pending
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Customs, duties and tax wording
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Pending
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Shopify checkout delivery option reviewed
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Pending
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